When it comes to communicating and building relationships at work, the language you use makes all the difference.
Top tips to take away
- Whether you're speaking to your manager, a colleague or a customer, how you say something can be just as important as what you say
- We adapt our language all the time: make sure you're using the right language for the situation and keep it professional and clean at work
- Never be rude to a customer. This may be difficult at times, but try not to take things personally. Your reaction reflects on the whole business
- Translate acronyms and technical terms into layman’s terms for people outside your line of work.
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Youth Employment UK. External Link
Tips, advice and mentoring from Youth Employment UK.
