Female wearing blouse: Thank you.
Female with blond hair: Good literacy and numeracy skills are incredibly important within the leisure and tourism industry in this country.
Female wearing blouse: Right then, that's two times £4.50, which will be £9 please.
Female with short brown hair: In the house here, we sell the guide book, so obviously the person on the front desk here just needs to be able to know how much multiple copies might cost, if someone wants more than one copy, and be able to give the right change.
Female wearing blouse: And there's your £1 change. Enjoy.
Female with blond hair: The tourism industry's really far reaching, so you could be working in a pub or a local shop or a large international hotel chain, and you'd still be dealing with tourists, potentially on a day to day basis.
Ramada Hotel worker: Good morning, Ramada, [Indistinct] speaking.
Female with blond hair: When working in an attraction, for example, it's really important that you're able to read the literature.
Female with short brown hair: We get about 50,000 visitors into the house here, and part of my job is to get the history of the house across to the people, and we do that in various ways.
One of the ways we've done that is to write this little route guide that takes them round the house, telling them a little bit about each room.
Female wearing glasses: Apart from cleaning, we have to note any item in our collection of any damage, or any wear or tear.
We have to record it carefully and be precise and descriptive about anything that's wrong with the item that we've been cleaning, because I may not be the one that deals with this particular part of the collection.
Male wearing suit: Understanding word types is very important when putting a copy together.
We need to make sure that we have all the right kinds of verbs, nouns, adjectives in the copy so that it's clear, concise and easily understood.
Female with blond hair: The tourism industry domestically employs over two million people, and it's really important that the new people who enter this industry have very high quality numeracy and literacy skills.
Quick tips for tutors
These resources cover some of the literacy and numeracy skills that may be needed to work in leisure and tourism. They also signpost to further websites to find more information about this vocational area. All the resources can be cross-referenced to the national adult literacy or numeracy curriculum and will also be relevant for learners on functional skills courses.
Downloadable Worksheets
Entry 3 - Skills for leisure and tourism
Assess your skills for work-related tasks in leisure and tourism by completing this chart.
Entry 3 - Using timetables in leisure and tourism
Exercise in interpreting timetables and travel schedules.
Level 1 - Handling cash in leisure and tourism
Exercise in correcting errors in cashing-up slips and calculating totals in cash takings.
Level 1 - Leisure and tourism words in use
Exercise in using the correct words to complete sentences, and writing sentences using words in the appropriate context.
